okay so i was back from yoga awhile ago…

…and in my typical fashion, i start something (finally) and then leave it for a very long time!

so u may be wondering how i was finally forced into blogging by a major us retailer? the story is actually very simple and it involves a threat (oh, i love that word!!):

so, again in typical fashion, after nursing 2 kids for a cumulative total of 21 months with only one ‘real’ nursing bra that was on sale for $9.99, i decide to shop on-line at barenecessities.com and buy 4 ‘real’ nursing bras and 1 nursing camisole in black, of course.

Just found the last email to barenecessities to which i never had a further reply:

Hi there,

I ordered on Dec. 8th so that is pretty close.

I normally do not order from US websites however I have seen your company’s ads on the Breast Cancer Site so I made an exception. I will keep in mind your stringent sale policies when discussing my order on my blog.

Cheers,
AE

——————————————————————————–
From: orders@barenecessities.com
Subject: RE: Bare Necessities Order # BN10407251 Confirmation (Thread:664657)
Date: Sat, 12 Dec 2009 08:57:17 -0500

Dear AE,

I do apologize that as noted on the sale information, this discount is not applicable on purchases made outside of the sale dates of Dec. 11 – Dec. 15. Our pricing policy allows for adjustments on orders placed within 24 hours of the start of a sale.

Please let me know if I can be of further assistance.

Stacey Jensen
Customer Service, Supervisor
Bare Necessities

——————————————————————————–

From: AE
Sent: Saturday, December 12, 2009 7:19 AM
To: orders@barenecessities.com
Subject: RE: Bare Necessities Order # BN10407251 Confirmation (Thread:664657)

hi abby,

i realize that there is always no combining of discounts but in Canada it is illegal not to honour sale prices even if the sale occurs after an order is placed. I would hope/imagine that the US has the same or similar laws in place.

Cheers,

AE
——————————————————————————–

From: orders@barenecessities.com
Subject: RE: Bare Necessities Order # BN10407251 Confirmation (Thread:664657)
Date: Thu, 10 Dec 2009 11:49:53 -0500

Good morning AE:

Please note you already received a discount on this order. You would not have been able to combine the two discounts to the order. In addition, I would not be able to apply discounts to an order placed before the promotion began.

But I do believe you faired pretty well with discounts your received.

If you need further assistance or have any other questions, please let me know.

Best Regards,

Abby
Customer Service
Bare Necessities

——————————————————————————–

From: AE
Sent: Thursday, December 10, 2009 8:56 AM
To: orders@barenecessities.com
Subject: RE: Bare Necessities Order # BN10407251 Confirmation (Thread:664657)

Thanks for your note, Abby.

As everything is now 20% off, will the new sale prices apply to my order?

Cheers,
AE
——————————————————————————–

From: orders@barenecessities.com
Subject: RE: Bare Necessities Order # BN10407251 Confirmation (Thread:664657)
Date: Wed, 9 Dec 2009 19:01:51 -0500

Dear AE:

Hello and thank you for your email inquiry. In viewing your orders I can see that you did receive the discount for the entire order. The discount applies to the entire order, not by line item. In viewing your order, without the discount your total would have been $212.62 (less the shipping and duties/taxes). But with the discount you received you saved a total of $ 42.52 bringing your total to $170.10. Hopefully this clarifies everything. If it doesn’t, please let me know.

If you need further assistance or have any other questions, please let me know.

Best Regards,

Abby
Customer Service
Bare Necessities
——————————————————————————–

From: Anne-Elise
Sent: Wednesday, December 09, 2009 4:52 PM
To: customerservice@barenecessities.com
Subject: RE: Bare Necessities Order # BN10407251 Confirmation (Thread:664657)

Hi there,

I had a coupon so there was a discount on 4 out of 5 of the items. What happened? Grand Total was $195.00.

Anne-Elise
——————————————————————————–

Date: Tue, 8 Dec 2009 13:05:35 -0500
From: customerservice@barenecessities.com
Subject: Bare Necessities Order # BN10407251 Confirmation

Thank you for placing your order with Bare Necessities.

We usually ship in stock items in 1-2 business days, excluding holidays. You will receive another email from us when your order is shipped. Once your order is shipped, you can track it online – we will provide you with a link.

If you have any questions, please contact us by email at info@BareNecessities.com or by phone, toll-free, at (877) 728-9272, Monday through Friday 8:30am to 5:30pm ET.

We are available 24 hours a day, seven days a week at (877) 728-9272 to place your order. info@barenecessities.com

Sincerely,

Your friends at Bare Necessities
http://www.barenecessities.com

P.S. How are we doing? We would like to hear from you about your shopping experience with us. How could we make your next shopping experience with us better? Contact us by email at OrderFeedback@BareNecessities.com and let us know what you think!

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